1. What services do you offer? We offer a range of services including sneaker cleaning, restoration, customizations, and minor repairs. Whether your sneakers need a deep clean, colour restoration, or sole repair, we’ve got you covered.
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2. How long does the cleaning/restoration process take? The duration of the cleaning or restoration process depends on the condition of the sneakers and the specific service required. Typically, cleaning takes 3-5 days, while restorations can take 7-10 days. We’ll provide a more accurate timeframe upon assessment.
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3. Do you use any harsh chemicals in the cleaning process? No, we use eco-friendly and sneaker-safe cleaning products that effectively clean without damaging the materials of your sneakers. Our solutions are designed to preserve the integrity and longevity of your footwear.
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4. Can you clean all types of sneakers? Yes, we can clean a variety of sneaker materials including leather, suede, mesh, canvas, and more. Each material requires a specific cleaning method, and we tailor our approach to ensure the best results for your sneakers.
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5. Do you offer pick-up and delivery services? Yes, we offer convenient pick-up and delivery services within certain areas. Please check our website or contact us directly to see if we service your location.
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6. How do I get a quote for cleaning or restoration? You can get a quote by sending us detailed photos of your sneakers through our website or by visiting our store. Our team will assess the condition and provide you with an estimate based on the services needed.
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7. What payment methods do you accept? We accept various payment methods including cash, credit/debit cards, and online payments through our website. Payment is required upon completion of the service.
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8. Is there a warranty or guarantee on your services? Yes, we stand by the quality of our work. We offer a satisfaction guarantee and will re-clean or touch up your sneakers if you are not completely satisfied with the results.
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9. Can you restore limited edition or high-value sneakers? Absolutely. We understand the value and importance of limited edition and high-value sneakers. Our team is experienced in handling and restoring valuable footwear with the utmost care.
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10. How should I care for my sneakers after they’ve been cleaned or restored? We provide aftercare instructions tailored to the specific materials of your sneakers. Following these guidelines will help maintain their condition and extend their lifespan.
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11. Do you offer discounts for bulk orders or repeat customers? Yes, we offer discounts for bulk orders and have loyalty programs for our repeat customers. Contact us for more details on our discount programs.
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12. What should I do if my sneakers get damaged during cleaning or restoration? In the unlikely event that your sneakers are damaged during our service, we will take full responsibility and work with you to repair or replace them.